Refund policy
If for any reason you are not completely satisfied with your purchase or your items arrives damaged we are happy to offer a refund and/or exchange within the first 30 days receiving your item. If 30 days have passed since the delivery date, please understand that you will not be able to recieve a refund and/or exchange of any kind.
Terms:
- The process must be initiated and shipped to us within 30 days of receiving your delivery
- Item/s must still have original packaging
- Item/s must be in original and unused condition
- The item/s must firstly be approved for return by us via email
Non returnable/non refundable items:
- Free gifts or promotional items
- Sale/Discounted items
- Gift Cards
How to Return:
Contact us via email at allana@byzumbo.com.au to initiate the refund or return process. We will send you a return address label as well as instructions on how to send your package. Items that are sent back to us without first requesting a return will not be accepted.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Faulty/Broken Items:
If you have received a faulty or broken item we are truly sorry. We quality control all our products and pack them as safely as possible, but we are only human and sometimes errors are made. Please send us an email with all the details so we can help you with your order asap. Please send photos of the item/s and packaging to help speed up the process. We thank you for your patience.
Please read the information below regarding your return & refund:
- Under the conditions of Australian Consumer Law or similar legislation, customers will be responsible for shipping and handling charges to return any unwanted items
- We highly recommend sending the parcel with tracking and insurance for peace of mind
- Please hold on to any receipts or proof of postage until you have received confirmation that the returns process is complete.
- If the package does not reach us safely and in original condition then we will not be able to complete the refund. Please package your returns safely and consider insurance
-You will only be refunded for the cost of your returned item/s. We do not refund initial shipping charges or return shipping charges for returned/change of mind items